Category Archives: Customer Service


New Features: Web Portal Calls, Expanded Maps and More

The latest batch of Livegenic Features gives you even more control over your claim process and customer service. Calling ...

Insurance, The Millennial Perspective – Part 2

In Part 1, we covered why millennials aren’t investing in insurance, and ended on a few key questions: How can the industry ...

Insurance, The Millennial Perspective – Part 1

I don’t know if there has been a more contentious generation than The Millennials. It seems like almost every day we get ...

Fast Track Claims are Back!

The concept of Fast Track handling was one of the hot topics in 2008-2009. This was the time when new customer service models ...

What Can Insurance Carriers Learn from Comcast and Verizon?

We live in interesting times. The ever-increasing rate at which technology broadens our horizons has never been so apparent, ...

Livegenic Winner of 2015 ACORD Insurance Innovation Challenge!

We are excited to share great news! On Wednesday, Nov 5th 2015, Livegenic was recognized as the winner of 2015 ACORD Insurance ...

Livegenic Selected Finalist in ACORD Insurance Innovation Challenge!

ACORD Insurance Innovation Challenge was launched to recognize disruptive technologies that improve and transform the insurance ...

A Better Way to File Insurance Claims

Have you ever had difficulties filing a claim? There is no doubt that the claims process can be inefficient, time consuming and ...

The Value of Real-time Video in Automotive Industry

There are several reasons to adopt a technology in any industry. Technology either provides the benefits of generating revenue, ...

Increasing Customer Satisfaction in Claims

A recent article posted on Insurance Networking defines increasing customer satisfaction being a top concern for Property and ...

1 of 3