Category Archives: Customer Support


New Feature: Onscreen Guidance

With our latest update, you can send custom on-screen instructions to mobile users on the Livegenic MyClaim and Livegenic ...

New Features: Web Portal Calls, Expanded Maps and More

The latest batch of Livegenic Features gives you even more control over your claim process and customer service. Calling ...

Insurance, The Millennial Perspective – Part 2

In Part 1, we covered why millennials aren’t investing in insurance, and ended on a few key questions: How can the industry ...

Insurance, The Millennial Perspective – Part 1

I don’t know if there has been a more contentious generation than The Millennials. It seems like almost every day we get ...

What Can Insurance Carriers Learn from Comcast and Verizon?

We live in interesting times. The ever-increasing rate at which technology broadens our horizons has never been so apparent, ...

The Future of Customer Service in Claims

There are a lot of exciting insurance transformations taking place in areas of customer acquisition, marketing and analytics, ...

Increasing Customer Satisfaction in Claims

A recent article posted on Insurance Networking defines increasing customer satisfaction being a top concern for Property and ...

Scaling the Damage Appraisal Process

The insurance industry is well known to be conservative and is generally deemed slow to adopt new modern technology. However, ...

Improving Collision Sales Enablement

If we look into the sales process for any collision repair facility, the most common sales model that exist involves selling of ...

What does USAA & Esurance have in common?

Last year, Esurance was the first insurance carrier to display its innovation in remote adjustment capabilities by launching ...

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