Dear Livegenic Customers,
I hope that you and your families are all healthy and safe in these unsettling times. The past several weeks have presented unprecedented challenges to governments, societies, and companies globally.
We have been closely monitoring the situation with COVID-19 on a global and local level, and have been working hard to keep our employees safe while maintaining service levels for customers.
At this point, I felt it was a good time to update everyone on how Livegenic is responding to the pandemic, and what you can expect from us as practically the entire world continues to adjust to this new (hopefully temporary) reality.
First of all, we have executed our pandemic response plan, and all employees are working remotely while we maintain full capabilities. Our team was partially distributed before the pandemic, so we have simply scaled up those capabilities to ensure the entire team can work from home.
Since the start of the current crisis, we have seen a significant increase in inquiries from new clients globally, as well as existing clients expanding their usage of our platform as a result of the crisis. For many clients, our platform now represents the primary way they are now communicating with policyholders.
As a result, we have made large investments in expanding our capabilities and the size of our team to handle increased volumes. To handle the 150% year-over-year growth in claims processed in March, we have doubled our training and customer success team to help Livegenic maintain our excellent customer service record.
We are more ready than ever to respond to our customers’ needs, and we are all working together to find the best way to navigate these constantly changing circumstances.
I wish you all health and peace in these difficult times, and be please rest assured that we will continue working hard every day to exceed your expectations.
Stay safe, and let us know how we can help you.
Olek Shestakov, Livegenic CEO