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New Year, New Features!


The Livegenic team has been hard at work putting together more than a dozen new features for the Web Portal, each designed to improve your claims handling process.



New Claims Management Features:



  • Picture Tags
    Add custom tags to any picture in a claim file for faster sorting and retrieval.

  • Filter by Tag
    Quickly find, sort, or download any image tagged with a specific Picture Tag.

  • Portal Notifications
    The Livegenic Web Portal displays notifications for many user activities.

  • New File Upload Methods
    Drag and drop files directly into a claim file, or paste a link to add files from Social Media.

  • Merge Claims
    Combine all the content from multiple claims into a single file with just a few clicks.

  • Move Demonstrations
    Easily move videos between different claims.

  • Search by Address on the Map Page
    Find a claim on the Map Page by entering its address in the Filter Menu.

  • Reassign Claims
    Change which user is assigned to a claim at any time.

  • Filter by Tenant Groups
    Find grouped Tenant accounts with just a single search.

  • Downloaded Picture Titles
    Any descriptions or tags on an image will be saved as its title during export.

  • Notification Settings
    Manage when to receive text and email notifications.

  • Admin-Managed Picture Tags
    Administrators can add, edit, and manage any of their Tenant's chosen Picture Tags.



New Collaboration Features:



  • Remote Activation During Live Video
    Remotely take snapshots, activate the flashlight, or a send reminder to enable GPS.

  • Text Message Assignment Updates for Contractors
    Contractors can receive status updates on their assignments via text message.

  • Assignment notes included in email
    Email assignments for inspectors and contractors include any claim file notes.

  • In-Video Sync Status Info
    The video player displays information and the upload status of any documentation.

  • In-File Collaboration Instructions
    Additional instructions are visible to help guide users through starting a collaboration session.


Click Here for tutorials and walkthroughs for many of these new features, and more.




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