The Livegenic team has been hard at work putting together more than a dozen new features for the Web Portal, each designed to improve your claims handling process.
New Claims Management Features:
- Picture Tags
Add custom tags to any picture in a claim file for faster sorting and retrieval.
- Filter by Tag
Quickly find, sort, or download any image tagged with a specific Picture Tag.
- Portal Notifications
The Livegenic Web Portal displays notifications for many user activities.
- New File Upload Methods
Drag and drop files directly into a claim file, or paste a link to add files from Social Media.
- Merge Claims
Combine all the content from multiple claims into a single file with just a few clicks.
- Move Demonstrations
Easily move videos between different claims.
- Search by Address on the Map Page
Find a claim on the Map Page by entering its address in the Filter Menu.
- Reassign Claims
Change which user is assigned to a claim at any time.
- Filter by Tenant Groups
Find grouped Tenant accounts with just a single search.
- Downloaded Picture Titles
Any descriptions or tags on an image will be saved as its title during export.
- Notification Settings
Manage when to receive text and email notifications.
- Admin-Managed Picture Tags
Administrators can add, edit, and manage any of their Tenant's chosen Picture Tags.
New Collaboration Features:
- Remote Activation During Live Video
Remotely take snapshots, activate the flashlight, or a send reminder to enable GPS.
- Text Message Assignment Updates for Contractors
Contractors can receive status updates on their assignments via text message.
- Assignment notes included in email
Email assignments for inspectors and contractors include any claim file notes.
- In-Video Sync Status Info
The video player displays information and the upload status of any documentation.
- In-File Collaboration Instructions
Additional instructions are visible to help guide users through starting a collaboration session.
Click Here for tutorials and walkthroughs for many of these new features, and more.