The software, services, and partner ecosystems that enable our customers to optimize their claims table of product features

table of product features

claims technology

Future proof your business – a claims platform built for what’s ahead

Livegenic’s design incorporates the best practices of product development. We listened to comments, ideas, and recommendations from executives and IT teams across the industry to create a configurable platform that is robust, scalable, and user-friendly.

Digitize the Entire Claims Lifecycle


Eliminate Waste
and Paper Processes

  • Adjust claims with an end-to-end digital process
  • Cut the cost of claims with less inspections and rework required
  • Allow real-time communication between desk and field adjusters

Maximize Adjuster Productivity

  • Reduce the need for special technicians with drone data integration
  • Leverage image recognition to simply auto claims estimation
  • Take advantage of intelligent automation to remove the need for repetitive data entry

Improve Policyholder Satisfaction

  • Allow policyholders to access their claims in one-click
  • Provide step-by-step guidance for timely inspections
  • Cut time to resolve and close claims

Configured to Your Unique Workflows

Mobile Applications

White Label
Mobile Applications

Scale your team to build enterprise-grade applications.

Extend your web, iOS, or Android apps with dedicated project teams.

API Integrations

API Integrations
and Custom Forms

Leverage our integration experience with core systems like Guidewire ClaimCenter.

Use custom webforms to build seamless workflows at any stage of your process.

Process Automation


Simplify repetitive tasks with a wide variety of process automation capabilities.

Expand on our intelligent automation and assisted decision making services.

Claims Technology Ecosystem

Leverage the Claims Technology Ecosystem

Our integration ecosystem provides access to a growing network of partners who specialize in a wide variety of insurance technology services.

From data analytics to AI platforms to tools that interface with drones, organizations can leverage advanced technology to enhance their customer experience. Livegenic makes it easy to connect all of the tools and data sources needed to minimize disruption and streamline the claims process.

Tailor the Platform to Your Needs


Seamless Core
System Integrations

  • API Ready, "no-code" integration
  • Pre-built integrations with Guidewire, Salesforce, and Hyland OnBase
  • Custom solutions team for integrating legacy systems

User-friendly design,
fully customizable

  • Easy to use forms - just attach your rules and go
  • Configure new processes in days, not months
  • Align to your brand experience by customizing layout, colors, and buttons

Global Platform,
Local Content

  • We staff more than 50 engineers who maintain our cloud capacities worldwide.
  • Stringent support for all data policies - your data will be stored and processed strictly in your region.
  • Translation capabilities support your customers in their native languages.
Protect Claims Data

Protect Your Claims Data

We ensure that your organization has the power to safely create, manage, and update customer and organizational information.

All customer data in Livegenic is fully encrypted at-rest and in-transit, and we use the latest security protocols including 256-bit encryption. Every configuration, update, and material operation is tracked and recorded in our audit records.

Livegenic complies with EU data protection regulations and provides customers with a data processing agreement that outlines the technical and operational procedures when working with any customer data.

Content Care

Content Care

We take great pride in our data retention and storage standards, and have never lost even a single file throughout our entire six years of operation.

Our default storage plans preserve all content for 7 years, and we offer custom retention plans of 15 years or more on request.

Our content protection standards guarantee:

3 x

Storage with
Digital Signatures

Lost Files

Cutting-edge technology

Cutting-edge technology with user-friendly design

Livegenic provides a suite of virtual inspection solutions for both Customers and Professionals, allowing you to use the right tool for the job whether you’re a customer, a contractor, an adjuster, or an underwriter.

See What the Customer Sees

Give your policyholders the ultimate virtual inspection experience with both remote live video collaboration and guided offline self service.


Download-Free Remote Collaboration

The Customer Portal is the fastest way to collaborate with policyholders; they can access this web-app with one touch – no downloads, logins or passwords required.

  • Stream Live video, audio and pictures
  • Upload files directly from device
  • Configurable branding, colors, and features
  • Sign documents and process payments

Dynamic Customer Self Service

The Self Service Portal is a highly-configurable web app that uses dynamic visual guidance, text instructions, and short-answer questionnaires to guide insureds through the entire virtual inspection process.

  • Capture and submit photo evidence
  • Dynamic inspection reacts to user answers
  • Rate experience and submit feedback
  • Download-free platform supports custom UI

Full Service Customer Inspection App

The MyClaim App provides a comprehensive virtual collaboration tool that empowers your customers to document their claims in any environment, live or offline.

  • Stream real-time video or record offline 
  • Upload any documents or attachments
  • Augmented Reality video measurements
  • Contact adjuster with one touch 

Enhance Your Inspection Toolbox

Give your team the right tools for the job, whether they’re conducting onsite inspections, virtually collaborating with contractors, or anything in-between.


Ultimate Field Service App

The Enterprise App gives your field teams an all-in-one solution for onsite inspections, enabling them to record content, manage assignments, and complete inspection reports all from a single App.

  • Capture live and offline video, photos, and audio
  • Receive, manage, and create claim assignments
  • Fill out inspection reports and annotate images
  • Add calendar appointments and plot directions

Inspection Workflow Tool

The Inspection Workflow Tool provides your contractors with a simple, web-based photo documentation tool which dynamically streamlines even the most complex inspection workflows.

  • Adaptive workflow saves effort during inspection
  • Capture and submit photos, no login required
  • Easily collect text information and feedback
  • Custom text and visual guidance at every step

Drones and Other Cameras

The Livegenic Integration platform enables real-time video streaming through third-party recording devices like drones, body-mounted cameras, and more.

  • Invite drone operators to stream with a single click
  • Direct video stream from camera to claim file
  • Enables live collaboration with remote inspectors

Interested in a Live Demonstration?

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