Remember when ladders and tape measures were the only way for insurance adjusters to investigate claims? Our parents remember having to wait hours for an insurance adjuster to appraise the damage done to their rooftop after a severe snowstorm. Luckily today, technology has instantly changed the claims processing experience. Instead of insurance adjusters traveling to numerous homes with ladders in hand to investigate roof damage, technology has provided a more convenient and less strenuous trend for insurance adjusters to adapt. Over the last few years, the claims industry has steadily moved to web mapping technology that offers satellite imagery, street maps, and street view perspectives. This web mapping technology allows adjusters to survey properties that are in the path of a potential storm, to virtually see damage through satellite imagery, and to capture aerial photography. Furthermore, this technology is designed to assist adjusters in estimating the number of replacement tiles a roof needs without moving an inch. How amazing does that sound? The ability to estimate the number of replacement tiles without lugging that 24-foot ladder!
Web mapping technology and applications have become quite advantageous within the claims industry. The technology can clearly focus on a particular area and instantaneously extract before-and-after aerial photographs that document the magnitude of damage sustained by the policyholder. Furthermore, through real-time imaging, insurance adjusters will be able to see in detail the type of situation affecting their client and determine first-hand what type of expertise would be needed to successfully assist the policyholder during the claims process. The most remarkable quality about this mapping technology is that adjusters can see the type of damage and recommend the necessary expert before traveling to the property. Imagine how cost effective and time efficient this technology is to the claims process. Insurance adjusters are able to minimize the time and effort spent traveling to their client’s homes without a clear understanding of the severity of the damage. Through mapping technology, insurance adjusters not only know the severity of the damage before entering the property, but also can prepare beforehand the necessary goods and equipment to assist their client effectively.
Technology has not only benefited adjusters, but has also improved the customer experience within the claims process. Customers are now able to receive assistance and feedback in a more efficient time frame. The response time for customers is expedited due to the mitigation of insurance adjusters’ workload. As technology provides more transparency, adjusters are able to devote more time into assisting customers and settling claims instead of wasting precious time traveling to specific properties without a clear understanding of the policyholder’s predicament. Furthermore, the customer can utilize the mapping technology to efficiently document his or her property loss as well as utilize the before-and-after aerial photographs to understand in detail the scope of damages sustained. Therefore, technology is providing policyholders more ammunition for making a claim and determining a fair settlement offer.
In addition to mapping and weather analytics, real-time video streaming technology can also be applied by insurance and adjuster organizations to gain a better insight into the interior and close up of exterior damage from the customer's point of view. Instead of solely aerial photographs, adjusters can guide the customers to use their smartphones remotely to supply a real-time video to the adjuster in order to gauge and document the full extent of the damage. This type of technological innovation is ideal during the first notification of loss, when lots of efforts are made to ensure proper claim prioritization and response. Through real-time streaming technology, streamed visual details allow organizations to provide the right level of customer assistance and support along with quick, and often complete no-touch claim resolution.
More and more technological innovations are making it easier to improve policyholder customer experience in their most difficult times, providing them a better quality of service and care. Technology is truly revamping the claims industry. Making it easier for the industry to put down its 24-foot ladders and make the claims process a little less heavier!
Livegenic delivers technology for adjustment and claims organizations to reduce operational costs and increase customer satisfaction. Using our patented solutions, our customers rely on us to help them eliminate the dependency on adjuster logistics, such as driving and appointment scheduling, in order to provide timely damage assessments of the size and scope of the damage remotely.
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