Tag Archives: Customer Service

New Feature: Onscreen Guidance

With our latest update, you can send custom on-screen instructions to mobile users on the Livegenic MyClaim and Livegenic ...

The Future of Customer Service in Claims

There are a lot of exciting insurance transformations taking place in areas of customer acquisition, marketing and analytics, ...

25 September 2015

Livegenic – Winner of 2015 SMA “Innovation in Action Award”

Strategy Meets Action is a well known and recognized organization dedicated to helping the insurance industry modernize, ...

A Better Way to File Insurance Claims

Have you ever had difficulties filing a claim? There is no doubt that the claims process can be inefficient, time consuming and ...

16 September 2014

The Most Important Metric in Claims

Managing customer service means tracking a large number of metrics on a regular basis. In the insurance industry, however, ...

Revamping the Claims Industry through Map and Weather Analytics

Remember when ladders and tape measures were the only way for insurance adjusters to investigate claims? Our parents remember ...

When We Commit to Make a Difference

I guess it goes without saying that I love what I do. I feel lucky to have a great partner and a wonderful team and we are all ...

10 Best Customer Service Tips

Customer service is definitely hard to come by in this day and age -- especially because many interactions take place over the ...

How to Improve Support of Complex Customer Service Issues

There are many types of issues handled by customer service, but predominantly they can be classified into two groups - simple ...

5 Tips and Tricks to Improve Customer Satisfaction

Ever experience really lousy customer service and wonder why that company doesn't make some serious changes? Make sure you ...

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