Real Time Collaboration in No Time – Introducing Livegenic WebRTC

At Livegenic, we strive to create tools that are both easy to use and comprehensive in scope. Quick, effective, and elegant: this philosophy drives the design for all of our products. That’s why we’re excited to announce the fastest, easiest way to use Livegenic yet: Instant Streaming with Livegenic WebRTC.


Hassle-Free Live Collaboration

Livegenic WebRTC is a slim, browser-based version of our award-winning video platform that requires no downloads, installs, or logins.

With a single tap, your customers will be documenting their claim with live video and real-time picture capture. They don’t have to download an app, create an account, or even log in; and everything they record is automatically uploaded to their claim file for immediate access on the Livegenic Web Portal.

How it works

Adjuster selects Share Instant Streaming Link

Customer taps the link to launch the browser App and start recording live video

The live video is automatically saved to the claim file for review 

Where it fits

Livegenic WebRTC has applications in almost every workflow, but there are a number of situations where its ease-of-use and instant access is particularly effective.

Avoid the confusing installation process for less tech-savvy policyholders.
In some situations, a policyholder who wants to collaborate simply isn't comfortable or savvy enough to go through the process of downloading an app. With the browser-based WebRTC platform, the hurdle of installation is gone, and these users can be streaming video and documenting their claim with just a single click.

Connect quickly and without hassle in time-sensitive, high-stress situations.
The last thing policyholders want to do after an accident is worry about App Store passwords or download permissions, but documenting damage at the time of a loss can be critical. With Livegenic WebRTC, policyholders can connect with their adjuster and begin documenting damage in seconds.

Provide immediate eyes-on support for inspectors who need assistance in the field.
Sometimes field inspectors or 3rd party vendors need assistance with a claim- it could be a question about an uncommon loss, or maybe a request for a second set of eyes by an SME. In many cases, a quick look is all that's needed to answer questions and finish the inspection .

With Livegenic WebRTC, you can handle claims faster and easier than ever- saving time for adjusters and inspectors, and helping policyholders get the most out of their collaboration.

The Livegenic Team

An Award Winning Real-time Video Platform for Insurance. We connect every part of the claims ecosystem, enabling claims professionals to see what the customer sees to reduce costs, improve customer satisfaction, and mitigate business related risks.

Posted on January 2, 2018 at 1:07 pm

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Categories: Claims Tech, Feature Updates, Field Service, Innovation, Insurance Technology, Uncategorized